When NeedaServer.Net receives an abuse report , we will forward it to the user of the IP space, our needaserver client, who should resolve the issue and keep us in the loop.
We understand that you may have many clients and that you cannot in all cases monitor their actions, that said, it is your obligation, if you are issuing them IP space then you are obligated to stop them, and/or remove their account as they jeopardize your assigned ip space.

As long as the issues are resolved promptly, it will work to your benefit and our benefit to keep your ip space clean and usable, and we can move forward. Failure to do so is grounds for termination of your service(s).